Terms and Conditions of Sale
Last updated: 6 August 2026
1. About these terms
1.1 These terms and conditions (“Terms”) apply to purchases made through mudmixer-uk.co.uk (“our Website”).
1.2 Please read these Terms carefully before placing an order. They explain who we are, how a contract is formed, how products will be supplied, your rights and responsibilities, and what to do if there is a problem.
1.3 By placing an order, you confirm that:
a. you are at least 18 years old;
b. you are legally capable of entering into a binding contract; and
c. the information you provide is complete and accurate.
1.4 Certain rights and remedies differ depending on whether you purchase as a consumer or in the course of a business. Relevant differences are identified in these Terms.
2. About us
2.1 The Website is operated by Mudmixer UK Ltd, a company registered in England and Wales under company number 17293791.
2.2 Our registered office and trading address is:
Mudmixer UK Ltd
Unit 9 Withyfold Trading Estate
Withyfold Drive
Macclesfield
SK10 2ZR
United Kingdom
2.3 Our VAT registration number is : 525 9284 67.
2.4 You can contact us by:
Email: hello@mudmixer-uk.co.uk
Telephone: 03003735629
Post: at the address above.
3. Definitions
3.1 In these Terms:
“Business Customer” means a person purchasing wholly or mainly for purposes relating to their trade, business, craft or profession.
“Consumer” means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.
“Contract” means the contract between you and us for the sale and purchase of Products.
“Product” means an item offered for sale through our Website, including the MMXR-2303 MudMixer Continuous Concrete Mixer, accessories, extensions, covers, spare-parts kits, Slurry Tub products and related equipment.
“Working Day” means Monday to Friday, excluding public and bank holidays in England.
4. Where we sell
4.1 We currently accept orders for delivery to addresses within the United Kingdom only.
4.2 We do not currently accept orders for delivery outside the United Kingdom.
4.3 We may decline or cancel an order if the delivery address is outside an area served by our appointed carriers or if delivery would be impracticable, unlawful or subject to restrictions we cannot reasonably meet.
5. Product information
5.1 We take reasonable care to ensure that Product descriptions, specifications, images, dimensions, capacities and other information shown on our Website are accurate.
5.2 Product images are for illustrative purposes. Minor differences in colour, finish, packaging, labelling or appearance may occur.
5.3 Dimensions, weights, capacities, output figures and performance information may be approximate and may be subject to reasonable manufacturing tolerances.
5.4 Any references to productivity, labour savings, time savings, output or financial savings are illustrative estimates only unless expressly stated otherwise. Actual results depend on factors including the materials used, mix design, working conditions, operator experience, power supply, site layout and maintenance.
5.5 You are responsible for checking that a Product is suitable for your intended application before ordering. However, this clause does not exclude our legal responsibility where a Consumer makes a particular purpose known to us and reasonably relies on our advice.
5.6 Product availability is subject to stock and supply. Displaying a Product on the Website does not guarantee that it is immediately available.
5.7 We may make changes to Products where required:
a. to comply with applicable legal, regulatory or safety requirements;
b. to implement minor technical improvements; or
c. where a manufacturer changes a specification without materially affecting the Product’s principal function.
6. Safety and intended use
6.1 Electrically powered mixers and related construction equipment can cause serious injury or property damage if assembled, operated, cleaned or maintained incorrectly.
6.2 Products must be used:
a. only for their intended purpose;
b. in accordance with the manufacturer’s operating manual, safety instructions and warning labels;
c. by competent persons who understand the equipment and its risks;
d. with appropriate personal protective equipment; and
e. with a suitable and safe electrical supply.
6.3 Before use, you must inspect the Product, power cable, plug, guards, fixings and other safety-critical components. A Product showing damage, excessive wear or suspected electrical faults must not be operated.
6.4 The Product must be isolated from its power supply before cleaning, adjustment, inspection, maintenance, clearing blockages or replacing parts.
6.5 Children and unauthorised persons must be kept away from the Product while it is assembled, operated, cleaned or maintained.
6.6 You must not:
a. remove, bypass or interfere with guards, interlocks, warning labels or other safety devices;
b. modify the Product or its electrical system without written authorisation from the manufacturer or us;
c. operate it using an unsuitable voltage, damaged cable, inappropriate extension lead or unsafe supply;
d. use it in unsafe weather or environmental conditions; or
e. continue using it where a fault or abnormal operation is suspected.
6.7 Replacement parts should be fitted by a competent person. Only parts suitable for the relevant Product and specification should be used.
6.8 Further guidance is available in our Product Safety Information and in the operating instructions supplied with the Product. Website guidance does not replace the operating manual or site-specific risk assessments.
7. How to place an order
7.1 You can place an order by adding Products to your basket and completing the online checkout process.
7.2 You are responsible for checking your order before submitting it, including the Product, quantity, billing address, delivery address and contact information.
7.3 After you submit an order, we will send an acknowledgement confirming that we have received it. This acknowledgement does not mean that we have accepted the order.
7.4 Our acceptance takes place when we send an order-confirmation email or dispatch confirmation, whichever occurs first. At that point, a Contract is formed.
7.5 If we cannot accept an order, we will inform you and refund any amount already paid. Reasons may include:
a. the Product is unavailable;
b. payment could not be authorised;
c. an error in price or description;
d. delivery restrictions;
e. suspected fraud, misuse or unlawful activity; or
f. applicable purchase limits or legal requirements.
8. Prices and VAT
8.1 Product prices will be shown on the Website.
8.2 Unless stated otherwise, prices displayed to Consumers include VAT at the applicable rate.
8.3 Where prices are displayed exclusive of VAT to Business Customers, the amount of VAT and total payable will be shown before the order is submitted.
8.4 Delivery charges and any other applicable costs will be displayed during checkout before you place the order.
8.5 We may change prices at any time, but changes will not affect a Contract already formed.
8.6 Despite taking reasonable care, a Product may occasionally be incorrectly priced. If the correct price is lower, we will charge the lower amount. If it is higher, we will contact you before accepting the order. We will not be required to supply a Product at an obviously incorrect price where the error could reasonably have been recognised.
8.7 Our VAT number will be added to the Website and relevant invoices once issued.
9. Payment
9.1 Payment must be made using one of the methods made available at checkout.
9.2 Card and online payments are expected to be processed by Blink Payment or another payment-services provider identified at checkout.
9.3 Payment providers may process information in accordance with their own terms and privacy policies.
9.4 We do not ordinarily receive or store your complete payment-card number or security code.
9.5 You confirm that you are authorised to use the payment method submitted with your order.
9.6 We may delay acceptance or dispatch until payment has been authorised and any reasonable fraud or identity checks have been completed.
9.7 For Business Customers, any separately agreed credit arrangements must be recorded in writing. Unless credit terms have expressly been agreed, payment is due in full before dispatch.
10. Delivery
10.1 Delivery options, charges and available services will be shown at checkout or communicated before the order is accepted.
10.2 We will provide an estimated delivery date or delivery window once this information is available.
10.3 Delivery estimates are not guaranteed unless we expressly agree in writing that delivery by a specified date is essential.
10.4 Delivery may require:
a. a signature;
b. a person aged 18 or over to be present;
c. safe and reasonable vehicle access;
d. suitable unloading space; or
e. assistance or mechanical handling equipment for large or heavy Products.
10.5 You must provide complete and accurate delivery information. You must tell us about access restrictions, weight restrictions, narrow roads, restricted delivery hours or other circumstances that may affect delivery.
10.6 Delivery is complete when the Product is delivered to the address stated in your order or collected from us or our carrier on your behalf.
10.7 We are not responsible for delay caused by circumstances outside our reasonable control. Where a material delay occurs, we will contact you and take reasonable steps to minimise its effect.
10.8 Consumers may have a right to cancel where delivery is not made within an agreed essential deadline or, where no essential date was agreed, within a reasonable additional period requested by the Consumer.
10.9 If no one is available to receive delivery, the carrier may leave instructions, attempt redelivery, hold the Product for collection or return it to us.
10.10 We may charge reasonable additional costs caused by:
a. a failed delivery due to nobody being available;
b. incorrect or incomplete address information;
c. undisclosed access restrictions; or
d. refusal of delivery without lawful justification.
10.11 Please see our Shipping & Delivery Policy for further details.
11. Inspection on delivery
11.1 You should inspect the packaging and Product as soon as reasonably possible after delivery.
11.2 Where packaging or a Product appears damaged, please:
a. record the damage on the carrier’s delivery documentation where possible;
b. take clear photographs of the packaging and Product before assembly or use;
c. retain the packaging; and
d. contact us promptly.
11.3 Asking you to notify us promptly assists investigation and does not remove a Consumer’s statutory rights.
11.4 You must not operate an electrically powered Product if transit damage may have affected its safety.
12. Ownership and risk
12.1 For Consumers, responsibility for accidental loss or damage normally passes when the Product is delivered into your physical possession or to a person identified by you to receive it.
12.2 For Business Customers, risk passes on completion of delivery.
12.3 Ownership of a Product passes only when we have received payment in full for that Product and any applicable delivery charges.
12.4 Until ownership passes, a Business Customer must:
a. keep the Product identifiable as our property;
b. store it safely and appropriately;
c. not remove identifying marks; and
d. not dispose of or create security over it.
13. Consumer cancellation rights
13.1 If you are a Consumer purchasing online, you will normally have the right to cancel the Contract without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the Product.
13.2 Where an order contains multiple Products delivered on different days, the cancellation period normally ends 14 days after the day on which the last Product is received.
13.3 To exercise the right to cancel, you must send us a clear statement before the cancellation period expires. You may contact us by email or post or use the model cancellation form in our Refund & Returns Policy.
13.4 You must return cancelled Products within 14 days after telling us of your decision to cancel, unless we have agreed to collect them.
13.5 Unless the Product is faulty, misdescribed or otherwise non-conforming, you are normally responsible for the direct cost of returning it. Large or heavy Products may require specialist or palletised transport.
13.6 Where we offered to collect a non-faulty Product, we may deduct the direct and reasonable collection cost from your refund if this was clearly communicated in advance.
13.7 You may inspect a Product as you reasonably could in a physical shop. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
13.8 In the case of machinery, excessive handling may include:
a. operating it with concrete, mortar or other material;
b. allowing material to cure or remain inside it;
c. using it on a construction site;
d. damaging or materially marking it;
e. modifying, dismantling or incorrectly assembling it; or
f. returning it incomplete.
13.9 The right to cancel may not apply to:
a. Products made to your specifications or clearly personalised;
b. sealed goods not suitable for return for health-protection or hygiene reasons once unsealed, where legally applicable;
c. Products inseparably mixed with other items after delivery; or
d. other Products excluded from cancellation rights by law.
13.10 This section concerns cancellation of non-faulty goods. Separate rights apply where a Product is faulty, damaged, misdescribed or not fit for purpose.
14. Refunds following consumer cancellation
14.1 Where a Consumer validly cancels a Contract, we will refund:
a. the price paid for the cancelled Product; and
b. the cost of our least expensive standard delivery method, where the entire order is cancelled.
14.2 Additional delivery costs resulting from your choice of an enhanced or expedited delivery service are not refundable beyond the cost of standard delivery.
14.3 We may withhold the refund until:
a. we have received the Product back; or
b. you provide evidence that it has been returned,
whichever occurs first, unless we agreed to collect it.
14.4 Refunds will normally be made within 14 days after the applicable event described above.
14.5 Refunds will be made using the original payment method unless you expressly agree otherwise.
15. Faulty, damaged or misdescribed Products
15.1 We have a legal duty to supply Products that conform to the Contract.
15.2 If you are a Consumer, Products must be:
a. of satisfactory quality;
b. fit for their normal purpose and any particular purpose made known to us where you reasonably relied on our advice;
c. as described; and
d. supplied in accordance with other applicable legal requirements.
15.3 Consumer remedies may include:
a. a short-term right to reject qualifying faulty goods;
b. repair or replacement; and
c. where applicable, a price reduction or final right to reject.
15.4 The appropriate remedy depends on the circumstances, the nature of the fault, the time since delivery and applicable law.
15.5 If you believe a Product is faulty, stop using it where continued use could cause damage or create a safety risk and contact us promptly.
15.6 We may ask for:
a. proof of purchase;
b. the serial or model number;
c. photographs or video showing the issue;
d. details of use, maintenance and power supply; and
e. an opportunity to inspect or test the Product.
15.7 We will pay reasonable return or collection costs where a Product is confirmed to be faulty or otherwise non-conforming.
15.8 Damage caused by misuse, accidents, unsuitable materials, incorrect assembly, neglect, unauthorised modification, improper cleaning, unsuitable storage or ordinary wear is not necessarily a Product fault.
15.9 Nothing in these Terms limits or excludes a Consumer’s statutory rights.
16. Business Customer returns and claims
16.1 The statutory cancellation rights described in section 13 do not apply to a Business Customer.
16.2 A Business Customer may return a non-faulty Product only where we have agreed in writing to accept the return.
16.3 Any agreed business return may be subject to reasonable conditions, including that the Product:
a. is unused;
b. is complete and in resaleable condition;
c. is returned in its original packaging;
d. is returned within the agreed period; and
e. is accompanied by proof of purchase and a returns authorisation.
16.4 Unless otherwise agreed, the Business Customer is responsible for the cost and risk of returning non-faulty Products.
16.5 Business Customers must notify us:
a. of visible transit damage within [TWO WORKING DAYS] of delivery; and
b. of other apparent shortages or defects within [FIVE WORKING DAYS] of discovery.
16.6 These notification periods do not exclude liability for latent defects that could not reasonably have been discovered earlier.
17. MMXR-2303 warranty
17.1 The MMXR-2303 MudMixer Continuous Concrete Mixer is supplied with a two-year limited warranty, subject to the separate Warranty Policy applicable at the time of purchase.
17.2 The warranty period begins on the date of delivery unless the Warranty Policy states otherwise.
17.3 The warranty is additional to, and does not replace or reduce, a Consumer’s statutory rights.
17.4 Warranty coverage may be conditional on:
a. correct assembly, use, cleaning and maintenance;
b. compliance with operating and safety instructions;
c. use with a suitable electrical supply;
d. no unauthorised repairs or alterations; and
e. provision of proof of purchase and the Product’s serial number.
17.5 Warranty exclusions and the claims process are explained in our Warranty Policy.
17.6 Unless expressly stated, accessories, consumable items, wear parts and replacement parts do not automatically receive the MMXR-2303’s two-year warranty period. Their applicable rights and any separate warranty will be stated in the relevant Product description or Warranty Policy.
18. Spare parts and maintenance
18.1 Spare parts must be checked for compatibility with the relevant Product and model before fitting.
18.2 Electrical, mechanical and safety-critical parts should be fitted and tested by a competent person.
18.3 Installation of an unsuitable part, incorrect installation or an unauthorised modification may create a safety risk and may invalidate warranty coverage to the extent that it causes or contributes to a fault.
18.4 Nothing in this section excludes liability arising from a spare part supplied by us that is itself faulty, misdescribed or unsuitable for the Product for which we expressly sold it.
19. Slurry Tub and cleaning products
19.1 Slurry Tub products and related equipment must be used in accordance with their instructions and all applicable environmental, waste-disposal and site requirements.
19.2 Concrete slurry, wash water and residue must not be discharged into surface-water drains, watercourses or any location where discharge is prohibited.
19.3 You are responsible for identifying and complying with site-specific disposal requirements and applicable environmental controls.
19.4 Where any Product is supplied with chemical products, safety data, hazard information and specific instructions supplied with those chemicals must be followed.
20. Our responsibility to Consumers
20.1 We are responsible for losses you suffer that are a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill.
20.2 Loss is foreseeable if it was obvious that it would happen or if, when the Contract was made, both parties knew it might happen.
20.3 We do not exclude or limit liability where it would be unlawful to do so, including liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of statutory rights that cannot lawfully be excluded; or
d. defective products where liability cannot lawfully be excluded.
20.4 If you are a Consumer, we supply Products for domestic and private use as well as any lawful trade use expressly contemplated by the Product description. We are not responsible under a consumer Contract for business losses such as loss of profit, revenue, contracts or business opportunity.
21. Our responsibility to Business Customers
21.1 Nothing in these Terms excludes or limits liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of terms implied by section 12 of the Sale of Goods Act 1979;
d. liability under the Consumer Protection Act 1987 that cannot lawfully be excluded; or
e. any other liability that cannot lawfully be excluded.
21.2 Subject to section 21.1, we will not be liable to a Business Customer for:
a. loss of profit, revenue, business or anticipated savings;
b. loss of contract, opportunity, goodwill or reputation;
c. business interruption;
d. loss or corruption of data; or
e. indirect or consequential loss.
21.3 Subject to section 21.1, our total liability to a Business Customer arising from a Contract will not exceed [100% OR 150%] of the total price paid or payable under that Contract.
21.4 The limitations in this section apply whether liability arises in contract, tort, negligence, breach of statutory duty or otherwise.
22. Events outside our control
22.1 We are not responsible for delay or failure caused by an event outside our reasonable control.
22.2 Such events may include severe weather, flooding, fire, epidemic, industrial disputes, transport disruption, failure of utilities or communications, cyber incidents, shortages, import delays, government action or supplier failure beyond our reasonable control.
22.3 We will take reasonable steps to minimise delay and will contact you where the effect on the Contract is material.
22.4 Where there is a substantial delay, a Consumer may have the right to end the Contract and receive a refund for Products not supplied.
23. Personal information
23.1 We will process personal information in accordance with our Privacy Policy.
23.2 We may use personal information to:
a. process and deliver orders;
b. take payment and prevent fraud;
c. provide customer service and warranty support;
d. comply with legal and accounting obligations; and
e. communicate important safety or Product information.
24. Intellectual property and manufacturer references
24.1 Trade marks, product names, logos, photographs, manuals and other intellectual-property rights belong to their respective owners.
24.2 Purchasing a Product does not transfer any intellectual-property rights in the Product, its design, branding, documentation or Website materials.
24.3 You must not reproduce, modify or commercially exploit manuals, images or Website content except where permitted by law or with the relevant owner’s written consent.
25. Complaints
25.1 Please send complaints to:
Email: hello@mudmixer-uk.co.uk
Post: Mudmixer UK Ltd, Unit 9 Withyfold Trading Estate, Withyfold Drive, Macclesfield, SK10 2ZR.
25.2 Please include your name, order number, contact details and a clear description of the issue.
25.3 We will acknowledge and investigate complaints within a reasonable period.
26. Other important terms
26.1 We may transfer our rights and obligations under a Contract to another organisation, provided this does not affect a Consumer’s rights.
26.2 You may transfer your rights under a Contract only with our written agreement, except where the law permits otherwise.
26.3 The Contract is between you and us. No other person has a right to enforce it, except where expressly provided by law.
26.4 If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue in effect.
26.5 A delay in enforcing a right does not waive that right.
26.6 These Terms and the order confirmation constitute the agreement between us concerning the relevant purchase, together with any documents expressly incorporated into them.
27. Governing law and jurisdiction
27.1 If you are a Consumer, these Terms and the Contract are governed by English law. You may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts applying to where you live.
27.2 If you are a Business Customer, these Terms and the Contract are governed by English law, and the courts of England and Wales will have exclusive jurisdiction.