Privacy Policy
Version: 0.1
Effective Date: 24 August 2026
Last Reviewed: 24 August 2026
Next Review Due: 12 months after the Effective Date or sooner if required.
Privacy Policy
Introduction
Mudmixer UK Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.mudmixer-uk.co.uk (“the Website”), purchase our Products, contact us or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
By using our Website you acknowledge that your personal information will be processed as described in this Policy.
Who We Are
Mudmixer UK Ltd
Unit 9 Withyfold Trading Estate
Withyfold Drive
Macclesfield
SK10 2ZR
United Kingdom
Company Number: 17293791
Telephone: 0300 373 5629
Email: hello@mudmixer-uk.co.uk
The Information We Collect
Depending upon how you interact with our Website, we may collect:
Identity Information
name
company name (where applicable)
billing address
delivery address
Contact Information
email address
telephone number
Order Information
Products purchased
order history
order value
delivery information
warranty registration details
Account Information
Where customer accounts are enabled, we may store:
username
encrypted password
account preferences
We never store passwords in plain text.
Technical Information
When you visit our Website we may collect:
IP address
browser type
operating system
device information
pages viewed
referring website
session information
Marketing Information
Where you have chosen to receive marketing communications we may record:
communication preferences
subscription history
consent records
How We Collect Information
We collect information when you:
place an order;
create an account;
contact us;
complete a contact form;
register a warranty;
browse our Website;
consent to cookies;
communicate with us.
How We Use Your Information
We use personal information to:
process orders;
deliver Products;
process payments;
provide customer support;
administer warranties;
respond to enquiries;
prevent fraud;
improve our Website;
comply with legal obligations.
We will only process personal information where we have a lawful basis for doing so.
Lawful Bases
Depending upon the circumstances, we rely upon:
Contract
To:
process orders;
arrange deliveries;
administer warranties;
provide customer support.
Legal Obligation
To comply with:
accounting requirements;
taxation law;
consumer legislation;
product safety obligations.
Legitimate Interests
Including:
fraud prevention;
Website security;
improving our services;
responding to enquiries;
analysing Website performance.
We ensure our legitimate interests do not override your rights.
Consent
Where required, we rely upon your consent for:
optional cookies;
marketing communications;
certain analytics technologies.
You may withdraw consent at any time.
Payments
Payments made through the Website are expected to be securely processed using Blink Payment provider identified during checkout.
We do not normally receive or store your full payment card details.
Payment providers process your payment information under their own privacy policies and security standards.
Google Analytics
We use Google Analytics to understand how visitors use our Website.
Google Analytics helps us understand information such as:
pages viewed;
time spent on pages;
visitor journeys;
Website performance.
Where legally required, Analytics cookies will only be placed after you have given appropriate consent through our cookie management platform.
Google may process certain information in accordance with Google’s own Privacy Policy.
Cookies
Our Website uses cookies.
Some cookies are necessary for the operation of the Website.
Other cookies help us:
improve performance;
understand visitor behaviour;
remember preferences.
Our Website uses Complianz Cookie Consent to manage cookie preferences.
Further information is available within our Cookie Policy.
Who We Share Information With
We may share information where necessary with:
payment providers;
delivery companies;
Website hosting providers;
IT support providers;
professional advisers;
regulators;
law enforcement where legally required.
We do not sell personal information.
International Transfers
Some technology providers may process personal information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary.
Retention periods depend upon:
legal obligations;
accounting requirements;
warranty periods;
contractual obligations;
dispute resolution requirements.
When information is no longer required it will be securely deleted or anonymised.
Security
We take appropriate technical and organisational measures to protect personal information.
These measures may include:
secure hosting;
encrypted communications;
restricted access;
software updates;
security monitoring.
Although reasonable precautions are taken, no internet transmission can be guaranteed completely secure.
Your Rights
Subject to applicable law, you may have the right to:
access your personal information;
request correction;
request deletion;
restrict processing;
object to processing;
request data portability;
withdraw consent where applicable;
complain to the Information Commissioner’s Office (ICO).
Requests should be sent to:
Children’s Privacy
Our Website is intended for persons aged 18 years or over.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been provided, we will take reasonable steps to remove it.
Third-Party Websites
Our Website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites.
Users should review the privacy policies of those websites separately.
Changes to this Policy
We may amend this Privacy Policy from time to time.
The latest version will always be available on this Website.
Contact Us
Mudmixer UK Ltd
Unit 9 Withyfold Trading Estate
Withyfold Drive
Macclesfield
SK10 2ZR
Telephone: 0300 373 5629
Email: hello@mudmixer-uk.co.uk
Information Commissioner’s Office
If you are unhappy with how we process your personal information, you have the right to complain to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113
Document Information
Document Version: 0.1
Effective Date: 24 August 2026
Last Reviewed: 24 August 2026
Status: Live